Terms & Conditions
Please read our Terms and Conditions (as defined herein) prior to placing your Order. Your use of the Site will be subject to these terms and by using the Site you agree to be bound by them. Any products (or associated services) your order through the Site are subject to our Terms & Conditions. Use of your personal information submitted to or via the Site is governed by our Privacy Policy We are a limited company, registered in England. Our registered office is at The Luxury Couture Wardrobe Limited, 85 Great Portland Street, London W1W 7LT.
Some key sections you might be trying to find to skip to:
4. Pricing
8. Delivery
10. Returns
11. Refunds
Please be sure to read, and make sure you understand, the Terms and Conditions prior to using the website and placing an Order with The Luxury Couture Wardrobe. By using our Site (for example www.theluxurycouturewardrobe.co.uk), you agree to be bound by the Terms and Conditions.
Definitions
The following definitions apply to these Terms and Conditions:
"EU" means a European Union member state, which, for the time being, includes the UK.
"Non EU" means any other country that is not an EU member state.
"Order" means an online transaction made by you via the Site for one or more Products, to which these Terms and Conditions apply.
"Personal Information" means the details you provide to us when you use the Site, such as your name, e-mail address, billing address, delivery address, telephone number, Product selections, credit card or other payment information and a password.
"Site" means any websites and/or digital way of accessing The Luxury Couture Wardrobe store and includes the website located at www.theluxurycouturewardrobe.co.uk or any subsequent URL which may replace it.
"Product" means a Product displayed for sale on the Platform.
"The Luxury Couture Wardrobe Account” means your personal customer account set up by you on the Site.
"Terms and Conditions" means these Terms and Conditions.
"We", "us" or "The Luxury Couture Wardrobe" means The Luxury Couture Wardrobe Limited. Please note, that when arranging delivery of your Order, The Luxury Couture Wardrobe may instruct a third-party courier or postal carrier to deliver it to you. However, The Luxury Couture Wardrobe will ultimately be responsible for managing the delivery of your Order, so for the purposes of these Terms and Conditions, all references to "we", "us", or "The Luxury Couture Wardrobe", will be taken to include such third parties.
"UK" means, for the purposes of these Terms and Conditions, England, Wales, Scotland and Northern Ireland.
"Users" means the Users of the Site collectively.
"You" means a User of the Site.
1. Using the Site
1.1
The Site provided are solely for your personal use and should not be used for any commercial purposes. To place an Order on the Site you must be at least sixteen (16) years old, however we reserve the right to only accept an Order from those over eighteen (18) years old. We reserve the right to make changes to any part of these Terms and Conditions from time to time, so please ensure you check the latest version. We may modify or withdraw the Site (or any part of them) temporarily or permanently, and we shall not be liable to you or any third party for any modification to, or withdrawal of, the Site and you agree to use the Site on this basis. If you do not agree to any changes in these Terms and Conditions, we advise you to stop using the Platform.
1.2
You agree that any information you submit to the Platform including Personal Information shall be true, accurate, current and complete. If you submit to the Site any communication, idea or materials which may attract copyright or other intellectual property rights you agree that this shall become The Luxury Couture Wardrobe's property. You agree that anything you submit shall not infringe any right of any third party, nor contain anything libellous or otherwise unlawful, abusive or obscene nor constitute an invasion of privacy. You agree that you are and shall be personally responsible for your use of the Site. If we determine that you are, or have been, engaged in activities which are unlawful, abusive, obscene or constitute an invasion of privacy, we may deny you access to the Platform at any time.
1.3
You must not establish any link to the Site to suggest any form of association, approval or endorsement on our part where none exists or establish a link from any website that is not owned by you. The Platform must not be framed on any other site, and you may not create a link to any part of the Site other than the home page.
1.4
While we endeavour to verify the accuracy of any information we place on the Platform, we make no warranties (whether express or implied) in relation to its accuracy. The Site are provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Site, or any transaction that may be conducted on or through the Site, including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
1.5
We make no warranty that the Site will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Site. We will not be responsible or liable to you for any loss of material uploaded or transmitted through the Site.
1.6
The Site may contain links to other websites or applications which are not operated by The Luxury Couture Wardrobe or information on services provided by third parties. When you activate or utilise any of these you will leave the Site and we have no control over, and will not accept any responsibility or liability in respect of the material on any website or application or any service provided by a third party which is not under our control.
2. The Luxury Couture Wardrobe Account, Personal Information and Security
2.1
By placing an Order you agree and understand that we may collect, use, store and process your Personal Information in accordance with our Privacy & Cookie policy. The Luxury Couture Wardrobe fully respects the privacy of individuals who access and use the Platform. For details on the manner in which we use cookies, the type of information we collect, how and for what purpose, we use your information and under what circumstances we disclose information please see our Privacy & Cookie policy, which are incorporated into and form part of these Terms.
2.2
When you register for a The Luxury Couture Wardrobe Account, you agree that:
a) The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete; and
b) If any of your information changes (for example you change address), please let us know by updating your The Luxury Couture Wardrobe Account online or emailing our Customer Care Team at fashionista@theluxurycouturewardrobe.co.uk
2.3
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
2.4
You are responsible for keeping your The Luxury Couture Wardrobe Account and Personal Information confidential. Please notify us immediately of any unauthorised use of your The Luxury Couture Wardrobe Account or Personal Information and, any breach of security or misuse, or suspected breach of security or misuse of such. Please ensure that you sign out from your The Luxury Couture Wardrobe Account at the end of each session if you use a shared computer. We will not be liable for any loss or damage arising from your failure to comply with this clause.
3. Our Products
3.1
We will take all reasonable care to ensure that all Product Descriptions are correct. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our Products. What you see will depend on your computer equipment, screen or monitor and we are therefore unable to guarantee that a Product's images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your Order.
3.2
Products are subject to availability and Products that are in your basket are not reserved and can be purchased by other Users. We will do our best to remove any Products which have sold out at the earliest opportunity. As there is a delay between the time when your Order is placed, and the time when the Order is accepted, the stock position relating to a particular Product may change. If a Product you have ordered becomes out of stock after we have accepted your Order, then The Luxury Couture Wardrobe shall not be liable to you for being unable to provide that Product. If such a situation arises, then we shall notify you as soon as possible and you will not be charged for the out of stock Product.
4. Pricing
4.1
Any discount offer or promotional discount (the “Promotion”) offered on the Site are non- transferable and valid only for use as part of a purchase made via the Site, unless otherwise stated and subject to availability. No cash alternative will be offered on any Promotion. The Promotion cannot be used in conjunction with any other coupon, offer or promotional discount and it must be redeemed by the date published (if applicable and provided).
4.2
Product prices shown on the Site are in British Pounds, US Dollars, Hong Kong Dollars, Chinese Yuan, Australian Dollars, Euros, Canadian Dollars, United Arab Emirates Dirham and Japanese Yen or such other currency as we may offer from time to time.
4.3
Although we try to ensure all our Products' prices displayed in the Product Description are accurate, errors may sometimes occur. If we discover an error in the price of a Product we shall be under no obligation to accept or fulfil an order for this Product at the incorrect price and reserve the right to cancel such an order that has been accepted or is in transit.
4.4
You will be the importer for the international delivery of your Order (i.e. any Order delivered to a country other than the UK). Therefore, before placing an Order, it is your responsibility to check that the Products you are planning to import comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your Order. If any customs requirements apply or charges are due, you agree to be responsible for these.
5. Order Process
5.1
The Luxury Couture Wardrobe takes all reasonable care, in so far as possible, to keep the details of your Order and payment secure, but in the absence of negligence on our part, we will not be liable for any loss you may suffer if a third party procures unauthorised access to any Personal Information you provide when accessing or placing an Order on the Platform. For more information on how we use and protect your Personal Information, please refer to our Privacy & Cookie policy.
5.2
The technical steps to place your Order and create a contract of sale between you and The Luxury Couture Wardrobe are, as follows:
a) You place an Order on the Site by pressing the 'Buy Now' button at the end of the checkout process. You will be guided through the process of placing an Order by a series of simple instructions on the Site.
b) We will send you an email confirming your Order which will detail the Product(s) (including their Product Descriptions) that you have ordered. This email does not constitute an acceptance of your Order by us and a contract does not exist between us at this point.
c) As your Order is shipped by us we will send you a dispatch confirmation email. Please note, that we may also send you an SMS to notify you that your Order has been dispatched. Upon sending either of these emails, your Order will be taken to have been accepted by us unless we have notified you that we do not accept your Order, or you have cancelled it.
d) Subject to us having accepted your Order, we will then arrange for delivery of it to you at your nominated address on the date and time nominated by you (as far as applicable).
5.3
Your Order is subject to English law. Your Order will be complete and the Product(s) in your Order will then be owned by you (and so risk of loss or damage to such) will pass to you in the first instance of either of the below taking place:
a) the date on which we receive payment in full for the Product(s); or
b) the date and time of delivery by us to your nominated address, safe place, neighbour or as specified by you to our delivery partner. The Order is your responsibility from the time the delivery is made to the address or safe place you gave to us.
5.4
We shall be entitled to supply Products ordered as part of one Order separately. This may mean that Products are dispatched separately. There may be certain circumstances where we can supply only part of an Order.
5.5
Non-acceptance of your Order (or parts of your Order) may be due to any one or more of the following non-exhaustive reasons:
a) A Product you ordered is out of stock;
b) We are unable to obtain authorisation for your payment;
c) We have identified an error with a Product Description, including but not limited to a pricing error;
d) You do not meet the eligibility requirements as specified in these Terms and Conditions;
e) There is a system or procurement failure;
f) You fail our customer validation checks;
g) There are restrictions (legal or otherwise) or practices in relation to a Product which prevent us from being able to sell or deliver it to you.
5.6
We reserve the right to cancel your Order even after we have accepted it, for any of the reasons listed in Clause 6.5 of these Terms and Conditions.
6. Payment and payment methods on the Site
6.1
You can currently pay in British Pounds, US Dollars, Hong Kong Dollars, Chinese Yuan, Australian Dollars, Euros, Canadian Dollars, United Arab Emirates Dirham and Japanese Yen or such other currency as we may accept from time to time.
6.2
We accept payment for Orders by Maestro, MasterCard, Visa, Visa Debit, American Express, Solo, Electron, PayPal, Stripe, eGift cards. eGift cards can only be used for orders in British Pounds.
6.3
If you choose to pay for your Order using a payment card with a currency denominated account that is different from the currency you are paying in, your payment card will be charged in the payment currency at the foreign exchange rate applied by your relevant payment card provider or bank at the time of processing your Order. Your international payment card provider or bank will determine the foreign exchange rate and may add an additional processing or administration charge which you will be liable to pay.
6.4
By placing your Order and making an offer to buy a Product, you authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity; to validate your credit card; to obtain an initial credit card authorisation; to protect you and us from fraud; and to enable us to arrange delivery of your Order to your nominated delivery address.
7. eGift Cards
7.1
The Luxury Couture Wardrobe eGift can only be used to purchase Products via the Site. eGift cards can only be used for orders in British Pounds.
7.2
The minimum amount to activate a The Luxury Couture Wardrobe’ eGift card is ten pounds (£10.00). An eGift card cannot be exchanged for cash or refunded. If the Products purchased online total less than the value of your eGift card, any balance will be left as credit for you on your eGift card. If the Products purchased online total less than the value of your e, then it will not be possible to process your Order and you will receive an error message.
7.3
When redeeming an eGift Card via the Site, you will be required to give the serial number on the gift card, and the online security code.
8. Delivery
8.1
You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your Order is going to, but also the name of its recipient. We will not be liable for the delivery of your Order as a result of you supplying us with incomplete or inaccurate information. Parcels will require a signature on delivery.
8.2
Please note, if you choose to use any of our delivery partners’ personalised services (including but not limited to having your parcel delivered to a neighbour or left in a safe place), The Luxury Couture Wardrobe shall not be held liable for any items which are lost, damaged or delayed.
8.3
We will make every effort to deliver your Order within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays or higher-than-anticipated demand. The Luxury Couture Wardrobe shall not be liable for any delay or failure by us to deliver your Order within the estimated timescales as a result of such delays. Please note that delivery of your Order may take longer during sale or other busy periods.
8.4
We continue to deliver to over 130 countries at this time, but please note that there may be minor delays for international deliveries due to coronavirus. You may select the international delivery option at the end of the checkout process, and by specifying a delivery address outside of the UK. We will notify you of the international delivery charge(s) applicable to your Order at checkout and the amount will be added to the total amount of your Order. Delivery lead times of your Order to an international address will vary according to its destination.
8.5
Duty
We deliver worldwide in partnership with DHL and Royal Mail. We cannot ship to PO Boxes. Shipping charges will be added to your bag during checkout. We do not charge any taxes or duties, but you may have to pay them if customs have been charged in your country.
Please coordinate with the allocated courier firm for successful delivery; if you fail to collect your order during delivery, we shall cancel the order and refund the order value after deducting appropriate shipping and duties charges (where applicable).
8.6
Express delivery
We can offer a next/nominated day delivery service for orders delivered up to and including Monday 21st December. The cut-off time for orders requiring next-day delivery is 1pm the day before, except for Monday deliveries which must be placed by 1pm on the Friday.
9. Cancellation
9.1
You have a statutory right to cancel your contract of sale at any time up to fourteen (14) days after the day on which you receive your Order. If you place an Order for several Products and they are delivered separately then your fourteen (14) days will start the day after you receive the last Product in your Order. For information on refunds please see our Returns Policy.
9.2
If, for any reason, you wish to cancel your contract before your Order has been dispatched or you have been notified that it is available for collection, then you need to let us know. You can do so by contacting The Luxury Couture Wardrobe' Customer Care Team at fashionista@theluxurycouturewardrobe.co.uk Once we have received notification from you of your wish to cancel your contract, subject to any monies having been taken from you, provided the items have not been dispatched then we will refund you the original purchase price and delivery charge for your Order within fourteen (14) days. For more information, please see our Returns Policy.
9.3
It may not always be possible to stop an Order from being dispatched. If you decide to cancel your contract and your Order has already been dispatched. We may withhold any reimbursement until we have received the Order back or you have supplied evidence of having sent the Order back, whatever is the earliest. You can notify us by using the option identified in clause 12.2 above. Please refer to "How to return an Item" in our Returns Policy.
10. Returns Policy
Customer Care
10.1
Products must be returned in a saleable condition within fourteen days (14) days of receiving your Order. Products must be unused and in their original packaging with garment tags and any other security devices or seals still attached and intact when they are returned to us. We reserve the right to consider the condition of any Product that you wish to return and make any deductions if there are indications that the Product, its tags, security devices or seals have been used, removed, broken or tampered with.
10.2
Please note that your right to cancel or return a Product does not apply to certain types of Products. The following list provides a non-exhaustive list of the types of Products you cannot cancel or return:
a) Hosiery and socks for hygiene reasons
b) Bodysuits, Lingerie and Swimwear for hygiene reasons
c) Pierced jewellery for hygiene reasons
d) eGift cards
e) Items that have had their security tags removed
f) Items reserved until payday
g) Items personally sourced for you by our Fairy Shop Mother
h) Items listed as Final Sale
Please note that clause 10.2 do not apply to faulty or incorrectly supplied Products where your statutory rights are unaffected.
How to return an item
Process and payment for returning a UK Order by post
10.3
If you choose to return your item(s) we aim to process your return within 14 days of receipt, however in exceptionally busy periods this may take up to 21 days.
UK Returns
Simply complete the provided Invoice/Returns Form stating the reason for the return and enclose within your package.
Please return your item(s) using a recorded delivery service for your own insurance ensuring postage is pre-paid to the following address:
The Luxury Couture Wardrobe
Unit 53211, Courier Point
13 Freeland Park, Wareham Road
Dorset BH16 6FH
ENGLAND
Please ensure you retain your proof of postage.
Please note: Our third-party Returns Department do not accept hand delivered returns and is strictly not open/accessible to the general public.
How to return an item
Process and payment for returning an International Order by post
International Returns
10.6
Please return your item(s) using a recorded delivery service for your own insurance ensuring postage and other duties (if applicable) are pre-paid to the following address:
The Luxury Couture Wardrobe
Unit 53211, Courier Point
13 Freeland Park, Wareham Road
Dorset BH16 6FH
ENGLAND
Affix a CN22/23 form ensuring the nature of the goods is clearly identified as “returned goods”.
We advise you not to return your goods via parcel delivery services such as DHL, FedEx, UPS (or similar) as Customs Charges will be applied and forwarded to you for payment.
11. Refunds Policy
Refunds on UK and International Orders
11.1
Within fourteen (14) days of us receiving your Order back by post, we will refund you the original purchase price and delivery charge for your Order, provided that you return the Product(s) to us in a saleable condition. Please note that we will not refund the original delivery charge
11.2
Refunds will be issued back to you as follows:
a) If you paid for your Order using a credit or debit card then your refund will be made back to the same card irrespective of whether you return your Order via post. This will appear in your account within five (5) days depending on your card issuer.
b) If you paid for your Order using your PayPal or Stripe your refund will be processed back to your PayPal or Stripe account once we receive and process the Order.
c) If you paid for your Order using an eGift card, then the refund will be made back to your original gift card’s balance.
d) If you paid for your Order using an eGift card as well as your credit or debit card, then any refund for that Order will be made back in the same amounts to the same payment methods that you used when originally placing your Order, with priority given to your credit or debit card. This means that if you placed an Order for £100 but used a £50 eGift card, with the remainder paid for using your debit card, then you will receive a £50 refund to your debit card and a £50 refund to an eGift card. Alternatively, if you bought two items totalling £100 (one being £60 and the other £40) and you paid for these using a £50 gift card, with the remainder paid for using your debit card, then if you wanted to return the item worth £60 this would mean that you would receive a £50 refund to your debit card and a £10 refund to an eGift card.
Refunds on a Non-EU Order
11.3
If you placed your Order online and paid for it to be delivered to a Non-EU country, then within fourteen (14) days of receiving your Order back by post we will refund you the original purchase price for your Order, provided that you return the Product(s) to us in a saleable condition. Please note that we will not refund the original delivery charge or any applicable local customs duties charged to you at checkout and paid to your local customs authority. Certain countries permit refunds of customs duties paid on Products you subsequently return. However, you will need to apply to your local authority to process that.
Promotional discounts and refunds
11.5
If a promotional discount applied to your Order originally, then the same discount will be applied to each Product of your Order that you return. This means that you will only be refunded the amount that you originally paid for your Order or any given Product. Further, any free promotional gift given with an Order must also be returned if you are returning the Product(s) to which the gift related. When returning discounted products online, the usual 14-day returns policy applies to allow you time for returning the products.
Faulty Items
11.6
Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty. Any item(s) where a fault has been caused due to customers negligence, such as, but not limited to, pulls from wear or not following the care instructions, we will not be held responsible. Only manufacturing faults will be considered.
Delivery costs will also be refunded where you have paid for the service or where an “Express”-type service has been selected as per your requirements in which case the standard cost of delivery will apply.
Please contact us via email fashionista@theluxurycouturewardrobe.co.uk. Please provide your Order Number (begins #) as well as much information as you can regarding the fault, including images where possible to enable us to advise you quickly and correctly the best method for resolution.
We will contact you in writing to confirm the next actionable steps within 2 working days.
If the fulfilment of an Order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, or you fail any of our fraud detection or anti money laundering detection checks, The Luxury Couture Wardrobe has the right to stop or cease to fulfil the Order (or part thereof) at any time and shall incur no liability in such circumstances.
You have certain rights as a customer, including legal rights relating to faulty or mis-described goods. For further information about your legal rights in the United Kingdom, contact your local authority Trading Standards Department or Citizen's Advice Bureau. Nothing in these Terms and Conditions will affect these legal rights and, in particular, we will perform our obligations under these Terms and Conditions with reasonable care and skill.
Any Orders delivered to you will be of satisfactory quality. However, if we deliver an Order that is not of satisfactory quality, you can:
a) contact us for a full refund within thirty (30) days of delivery; or
b) contact us for a repair or replacement.
You agree to fully indemnify, defend and hold harmless The Luxury Couture Wardrobe, our agents, officers, directors, employees and suppliers, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms and Conditions by you or any other liabilities arising out of your use of the Site, or the use by any other person accessing the Site using your The Luxury Couture Wardrobe Account and/or your Personal Information.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our agents or employees.
Undeliverable Items
11.7
If items are undeliverable to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.
Repeated Returns
11.8
We monitor the number of returns made by customers, and repeated returns will be flagged and may, at our discretion, lead to the closure of your The Luxury Couture Wardrobe Account.
12. General
12.1
We may change these Terms and Conditions at any time. If any clause of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that clause shall be deemed severable from the Terms and Conditions and shall not affect the validity and enforceability of the remainder of these Terms and Conditions which shall continue to have full force and effect.
12.2
We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
12.3
If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any clause of these Terms and Conditions.
12.4
The Site may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Site and any transactions conducted on or through the Site. These Terms and Conditions are governed by English law and are subject to the exclusive jurisdiction of the English courts.
12.5
The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from these Terms Conditions such that no third party may claim any rights under these Terms and Conditions.
12.6
Dispute Resolution (EU resident customers only). The European Online Dispute Resolution platform www.ec.europa.eu/consumers/odr/ provides information about alternative dispute resolution which may be of interest if there is a dispute we cannot resolve between us. For more information please contact Customer Service.
12.7
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
12.8
These Terms and Conditions govern our relationship with you and supersede any and all preceding and contemporaneous agreements between you and The Luxury Couture Wardrobe. Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by a Director of The Luxury Couture Wardrobe. You confirm that, in agreeing to accept the Terms and Conditions, you have not relied on any representation save insofar as the same has expressly been made a clause of these Terms and Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory tights are not affected by these Terms and Conditions.
13. Comments and Complaints Procedure
13.1
Please contact us if you have any comments or complaints by contacting our Customer Care Team fashionista@theluxurycouturewardrobe.co.uk We will always endeavour to resolve any dispute as swiftly as possible.
14. Our Details
14.1
The Luxury Couture Wardrobe Limited is registered in England with Company Number 12890460. Its Registered Office Address is: 85 Great Portland Street, First Floor, London W1W 7LT. For Customer Care contact us here.
15. Supplier Terms and Conditions
General
Nothing in these terms shall limit or exclude our liability to you:
for death or personal injury caused by our negligence;
for fraudulent misrepresentation;
for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded; or
for any other liability that, by law, may not be limited or excluded.
Subject to this, if you are a consumer and not a business user, in no event shall we be liable to you for any business losses, and if you are a business user, in no event shall we be liable to you for any indirect or consequential losses, or for any loss of profit, revenue, contracts, data, goodwill or other similar losses, and any liability we do have for losses you suffer is strictly limited to losses that were reasonably foreseeable.
These terms shall be governed by English law and you agree that any dispute between you and us regarding these terms or the Site will only be dealt with by the English courts.
What you are allowed to do
You may only use the Site for non-commercial use and only in accordance with these terms. You may retrieve and display content from the Site on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of the Site and, where they apply, will be displayed on-screen or accessible via a link.
What you are not allowed to do
Except to the extent expressly set out in these terms, you are not allowed to:
'scrape' content or store content of the Site on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the content of the Site;
remove or change any content of the Site or attempt to circumvent security or interfere with the proper working of the Site or the servers on which it is hosted; or
create links to the Site from any other website, without our prior written consent, although you may link from a website that is operated by you provided the link is not misleading or deceptive and fairly indicates its destination, you do not imply that we endorse you, your website, or any products or services you offer, you link to (and do not frame or replicate) the home page of the Site, and the linked website does not contain any content that is unlawful, threatening, abusive, defamatory, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party.
You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.
All rights granted to you under these terms will terminate immediately in the event that you are in breach of any of them.
Intellectual Property Rights
All intellectual property rights in any content of the Site (including text, graphics, software, photographs and other images, videos, sound, trademarks and logos) are owned by us or our licensors. Except as expressly set out here, nothing in these terms gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Site. In the event you print off, copy or store pages from the Site (only as permitted by these terms), you must ensure that any copyright, trademark or other intellectual property right notices contained in the original content are reproduced.
Site Features and Content
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